Refund Policy
We stand behind our service with a 30-day money-back guarantee
30-Day Guarantee
Full refund within 30 days of purchase
Quick Processing
Refunds processed within 5-7 business days
No Questions Asked
Simple refund process with minimal requirements
Our Commitment to You
At Bye Bye Sim, we're confident in the quality of our eSIM services. That's why we offer a comprehensive 30-day money-back guarantee on all our plans. If you're not completely satisfied with your eSIM experience, we'll refund your purchase, no questions asked.
30-Day Money-Back Guarantee
Coverage: All eSIM data plans purchased through Bye Bye Sim are covered by our 30-day money-back guarantee.
Timeline: You can request a full refund within 30 days of your original purchase date.
Process: Simply contact our customer support team at admin@byebyesim.com or through our live chat, and we'll process your refund request immediately.
Refund Method: Refunds will be issued to the original payment method used for the purchase.
Eligible Reasons for Refund
- Service doesn't work in your destination country
- Your device is not compatible (despite passing our compatibility check)
- Significantly slower speeds than advertised
- Unable to activate the eSIM despite following our guide
- Change of travel plans before eSIM activation
- Any other reason - we believe in customer satisfaction
Refund Process Timeline
Immediate Actions (Day 1)
- • Refund request received and acknowledged
- • Service deactivation (if applicable)
- • Refund approval confirmation sent
Processing (Days 2-7)
- • Payment processor handles refund
- • Bank processing time varies
- • Refund appears in your account
How to Request a Refund
Option 1: Email Support
Send an email to admin@byebyesim.com with:
- • Your order number
- • Email address used for purchase
- • Brief reason for refund (optional)
Option 2: Live Chat
Use our 24/7 live chat support on our website:
- • Click the chat icon on any page
- refund.contact.steps.selectRefund
- • Provide your order details
Important Notes
- Refunds are processed in the original currency and payment method
- Bank processing times may vary (typically 3-5 business days after we process)
- Currency exchange rates may affect the final refund amount
- We'll send email confirmation once the refund is processed
Still Have Questions?
Our customer support team is available 24/7 to help with any refund questions or concerns.