Frequently Asked Questions
Find answers to common questions about our eSIM service
What is an eSIM?
eSIM (embedded SIM) is a digital SIM card built into your device. It allows you to activate a mobile plan without needing a physical SIM card.
How quickly can I get connected?
You can get connected within 2 minutes of purchase. Simply scan the QR code we send you and your eSIM will be activated instantly.
Can I keep my original phone number?
Yes! Your original SIM card stays active for calls and texts while the eSIM handles data. You can use both simultaneously.
Which devices support eSIM?
Most modern smartphones support eSIM including iPhone XS and newer, Samsung Galaxy S20+, Google Pixel 3+, and many others.
Do you offer unlimited data plans?
Yes, our plans include unlimited high-speed data in 200+ countries with no roaming fees or hidden charges.
Do you offer a money-back guarantee?
Yes, we offer a 30-day money-back guarantee if you're not completely satisfied with our service.
How do I install the eSIM?
It's easy! After purchase, we'll send you a QR code. Simply scan it with your phone's camera and follow the setup prompts.
Does one eSIM work in multiple countries?
Yes! Our global eSIM works in 200+ countries without needing to buy separate plans for each destination.
What if I need help during setup?
We offer 24/7 customer support via live chat, email, and phone. Our average response time is under 2 minutes.
How much data do I need?
It depends on your usage. Light users (email, messaging): 1-3GB. Moderate users (social media, maps): 5-10GB. Heavy users (streaming, video calls): 15GB+.
Still have questions?
Our support team is here to help you 24/7